Refunds Policy

1. Overview

At Omongi, we strive to provide excellent language exchange services. This refunds policy outlines the circumstances under which refunds may be issued and the process for requesting them.

2. Free Services

Our basic language exchange platform is provided free of charge. No refunds are applicable for free services as no payment is required to access these features.

3. Premium Services

If we offer premium features or services in the future, the following refund policy will apply:

3.1 Subscription Services

• Monthly subscriptions: Refunds may be issued within 7 days of initial purchase
• Annual subscriptions: Refunds may be issued within 14 days of initial purchase
• Partial refunds may be considered for unused portions of annual subscriptions

3.2 One-time Purchases

• Digital products: Refunds available within 14 days if not accessed or downloaded
• Tutorial sessions: Refunds available up to 24 hours before scheduled session

4. Refund Eligibility

Refunds may be considered under the following circumstances:

• Technical issues preventing access to paid services
• Billing errors or unauthorized charges
• Service not delivered as described
• Cancellation within the specified refund period
• Violation of our terms by Omongi that affects service delivery

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Services already consumed or accessed
• Subscriptions cancelled after the refund period
• Refund requests due to change of mind without valid reason
• Services suspended due to violation of Terms of Service
• Third-party services purchased through our platform

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at refunds@omongi.com
2. Include your account information and transaction details
3. Provide a clear explanation for the refund request
4. Allow up to 5-7 business days for initial review
5. Provide any additional information requested by our team

7. Refund Processing

Once a refund is approved:

• Processing time: 5-10 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation when the refund is processed
• Bank processing times may vary (2-5 additional business days)

8. Partial Refunds

In some cases, partial refunds may be offered based on:

• Amount of service already used
• Time remaining in subscription period
• Specific circumstances of the refund request
• Our discretion based on individual case review

9. Dispute Resolution

If you disagree with a refund decision, you may appeal by contacting our support team with additional information. We will review appeals within 3-5 business days. If the matter cannot be resolved directly, you may pursue resolution through appropriate legal channels in your jurisdiction.

10. Currency and Exchange Rates

Refunds will be processed in the same currency as the original transaction. If currency conversion is involved, exchange rates at the time of refund processing will apply, and any conversion fees may be deducted from the refund amount.

11. Changes to This Policy

We reserve the right to modify this refunds policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the modified policy.

12. Contact Information

For refund requests or questions about this policy, please contact us: